Offering guests an app at your hotel leads to more upsells and a more interactive guest experience
When you think of a hotel offering an app for guests to order room service, book a table at the property’s on-site restaurant or check-out, you’d assume you’re at a large chain hotel. Well in 2021, that’s not necessarily the case. Nowadays, with the right hotel software, even small hotels can offer their guests an app that keeps them engaged throughout their stay.
For the past two years, we’ve heard the term ‘contactless’ get thrown around, largely due to the pandemic in terms of consumers wanting to take all precautions. However, in implementing this new approach to a customer experience, it has shown to be a largely convenient method in keeping customers engaged and allowing for a seamless experience. That is why any app for a hotel should allow guests to manage their entire stay from booking their room, to check-in and check-out.
QuickInn, a full featured app for any sized hotel
InnQuest Software has launched a hotel app that is fully featured, allowing for key services such as express check-in, keyless entry, property and area details, and optional upgrades, all available at a guest’s fingertips.
In offering an app that integrates with their suite of hotel management software, hotels can now offer guests an enhanced experience.
Benefits for the hotel
Hotels using the QuickInn app can customize the app to match the property brand and deliver a seamless experience from check-in to check-out. The app is designed to stay engaged with guests, as hotels can send automated emails prior to and during the guest stay.
The app is also linked to roomMaster, InnQuest’s property management system, so hotels gain real-time booking updates. Finally, the app offers analytics so hotels can gain insight on guest behavior and find out where their revenue is coming from. This allows the hotel to follow best practices to maximize revenue.
In summary, the app allows hotels to:
- Increase guest loyalty and return rates with super-efficient experience
- Increase RevPAR with upsells to contactless stay experience
- Improve operational efficiency and gain more time for guest service
- Increase adoption of their loyalty program
- Improve one-on-one communication with guests
Benefits for the guests
Ultimately, the app is about pleasing guests, and QuickInn certainly accomplishes that.
Checking in is easier than ever for guests, as they can simply download the app and enter their details to bypass the front desk. There’s no need for guests to even pick up a key, as the app enables validated guests to unlock their doors with their phone.
Their entire stay is completely contactless, as hotels can put every important detail about their hotel and surrounding area right in their guest’s hand.
Guests can then provide any feedback following their stay and by remaining in communication with the guest, hotels can follow up and facilitate return stays, increasing customer loyalty.
As hotel technology continues to evolve at a rapid pace and guest expectations change, hotels of any size have the opportunity to revolutionize the guest experience.
An interactive, fully featured hotel app may just be the catalyst hotels need in the industry’s resurgence in the post-pandemic era.